Careworks Support
If you have paid for your Technical Support, you
can contact us anytime via email or phone for quick support questions.
Toll free phone # 866-274-4462 ext.100 or speck@csiginc.com. You can also view the Frequently Asked Questions (FAQ's) below
for common support questions and answers.
FAQ's
1) Q: Is there any
way I can edit the Paper Input Forms to customize them for
my group?
A: Download the
following Word Documents to your computer and feel free to edit any way you'd
like.
Monthly
Congregation Summary
Monthly
Report of Changes in Status
Monthly
Volunteer Timesheet
Receiver
Assessment Form
Receiver
Intake Form
Volunteer
Application
2) Do I have the
latest Version of CareWorks?
A: Version
3.41 is the latest version of CareWorks and we can send you a small zip file that can be installed without affecting your current data. Call
Tech Support (866-274-4462 ext. 100) if you are not up to date. There is no charge for current users who have paid their Tech Support for 2010.
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3) Q: I am thinking about purchasing CareWorks, but already have a lot of my data in Excel. Do you provide data conversions?
A: Yes, but rather than give a set price, we need to give quotes on a case by case basis. Please call our toll free # 866-274-4462 ext.100 for a quote on your data conversion!
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4) Q. I have a great
deal of experience with Access and/or Excel. Is there any
way that data can be exported to Access or Excel?
A.
Yes! Version 3.41 has an EXPORT button on the MAIN MENU that will allow the user to download either their Volunteer or Receiver tables directly into MS Excel. If you have MS Access on your computer, you can go to My Computer/Local disk C:/Program Files/CareWorks and find the Careworks_be.mdb file. This is your data file. Open it with MS Access and you can design your own queries and reports! IMPORTANT NOTE: If your CareWorks is networked, the path to the data file will be different. You may need to do a SEARCH to find the CareWorks_be.mdb file. Before you work with the file, it's very important to make a copy of it (just copy and paste it onto your desktop temporarily) just in case you run into a problem with your live data and the changes you are making.
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5) Q. Can CareWorks
be networked?
A. CareWorks
was not originally designed to be networked, however we do
have quite a few users that are currently networked. We do provide instructions on how to network your CareWorks, but we cannot technically support your network. We strongly
recommend that an experienced network administrator be involved
in this process.
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6) Q. Can I enter
my own data on the demo CD?
A. Yes, but any
information that is entered (along with the sample data) will
be erased as soon as you purchase the program and enter the
authorization code we provide.
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7) Q. I entered an
incorrect Zip Code. Is there any way I can delete it?
A. CareWorks was designed
to be fool-proof so that inexperienced users
could easily enter data and not accidentally delete important
data. So, the only way an incorrect Zip Code can be deleted
is if you have Microsoft
Access installed on your computer. If you do, you can call
Tech Support and we will help you.
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8) Q. Does CareWorks work with Microsoft's new VISTA operating system? How about Windows 7?
A. We are pleased to say that "YES", we have a new setup file that works on VISTA machines as of 3/1/08 and on Windows 7 as of 4/6/2010.
9) Q. Is it important to backup CareWorks and what is the best way to do that?
A. Yes, it is extremely important to backup CareWorks after any new data has been entered. We recommend using a small flash drive that you can plug into your computer and then choose "BACKUP" from the Main Menu of CareWorks. The flash drive will be listed, you need to highlight that, then click on the "Backup" button. It is always a good idea to take the flash drive home rather than leaving it in the office to protect your data in case of fire, flood, burglary, etc.
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