Careworks Support
You
can contact us anytime via email or phone for quick support questions.
Toll free phone # 866-274-4462 ext.100 or speck@aboutcareworks.com. You can also view the Frequently Asked Questions (FAQ's) below
for common support questions and answers.
FAQ's
1) Q: Is there any
way I can edit the Paper Input Forms to customize them for
my group?
A: Download the
following Word Documents to your computer and feel free to edit any way you'd
like.
Monthly
Congregation Summary
Monthly
Report of Changes in Status
Monthly
Volunteer Timesheet
Receiver
Assessment Form
Receiver
Intake Form
Volunteer
Application
2) Do I have the
latest Version of CareWorks?
A: Version
3.41 is the latest version of CareWorks and it can be downloaded
from the Internet without affecting your current data. Call
Tech Support (866-274-4462 ext. 100) if you would like help with the
download. There is no charge for current users who have paid their Tech Support for 2008.
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3) Q: How can I view
the CareWorks Help System when I keep getting the Office Assistant
instead?
A: Bringing up
the CareWorks Help System is a useful tool in learning the
application. Any users running Office 97, 2000 or XP may have
their "Office Assistant" (the little animated paperclip,
or some other object, which assists them in office help tasks)
enabled. To view the CareWorks Help from within the system,
the user must temporarily disable the assistant (as you would
for any Office App).
*Right clicking on the
Assistant, choosing "Options" and unchecking the
"Use the Office Assistant" check box will disable
the assistant so that you can view the Help System instantaneously
upon hitting the "Help" button on the CareWorks
toolbar.
Remember, you can always
access the Help System from outside the application as a separate
selection under Start: Programs: CareWorks: Help.
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4) Q: I am thinking about purchasing CareWorks, but already have a lot of my data in Excel. Do you provide data conversions?
A: Yes, but rather than give a set price, we need to give quotes on a case by case basis. Please call our toll free # 866-274-4462 ext.100 for a quote on your data conversion!
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5) Q. I have a great
deal of experience with Access and/or Excel. Is there any
way that data can be exported to Access or Excel?
A.
Yes! Version 3.41 has an EXPORT button on the MAIN MENU that will allow the user to download either their Volunteer or Receiver tables directly into MS Excel. If you have MS Access on your computer, you can go to My Computer/Local disk C:/Program Files/CareWorks and find the Careworks_be.mdb file. This is your data file. Open it with MS Access and you can design your own queries and reports!
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6) Q. Can CareWorks
be networked?
A. CareWorks
was not originally designed to be networked, however we do
have quite a few users that are currently networked. We do provide instructions on how to network your CareWorks, but we cannot technically support your network. We strongly
recommend that an experienced network administrator be involved
in this process.
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7) Q. Can I enter
my own data on the demo CD?
A. Yes, but any
information that is entered (along with the sample data) will
be erased as soon as you purchase the program and enter the
authorization code we provide.
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8) Q. I entered an
incorrect Zip Code. Is there any way I can delete it?
A. CareWorks was designed
to be fool-proof so that inexperienced users
could easily enter data and not accidentally delete important
data. So, the only way an incorrect Zip Code can be deleted
is if you have Microsoft
Access installed on your computer. If you do, you can call
Tech Support and we will help you.
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9) Q. Does CareWorks work with Microsoft's new VISTA operating system?
A. We are pleased to say that "YES", we have a new setup file that works on VISTA machines as of 3/1/08.
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